Client Testimonials

We’re lucky to work with some of the most prestigious membership bodies across the full suite of qualitative, quantitative and secondary research tools. Read what they say about us below.

Institute of Biomedical Science (IBMS)

“IBMS asked RbD to help us understand our members better, identify how members view and rate IBMS services and help us measure member engagement and develop a member value proposition. RbD were able to quickly understand our needs and help us put together a project plan with realistic timeframes.  They helped us develop an appropriate action plan to address the main outcomes from the survey undertaken and we have been able to check back in with them on numerous occasions since the project was completed for advice.  The team at RbD are knowledgeable and supportive and their insight into the sector is invaluable.”

Executive Head of Marketing and Membership

Chartered Institute of Arbitrators (CIArb)

“Compared to other research agencies I’ve worked with in the past, RbD’s approach is superior – closer to management consultancies I’ve worked with. Probably my best experience of working with a research agency.”

Director of Membership

Royal College of Anaesthetists (RCoA)

“I had the pleasure of working with the team at Research by Design on the Royal College of Anaesthetists bi-annual survey. This being the first time I oversaw the survey, I was pleased with the amount of support I received to assist in the survey. The team’s input, ideas and suggestions that have come from a vast experience was most welcome. The team were a pleasure to work with and always on hand to answer and assist in any queries.”

Membership Engagement Manager

Royal College of Physicians (RCP)

“Expert advice, and passion. I trust what you say. Consistently positive experience, time and time again.”

Head of Member Engagement

Royal College of Nursing (RCN)

“I really don’t underestimate the time and effort I know you put into the work you do for us – but you make it look so easy! It’s such a great feeling to have confidence that the research we commission is being done by such experts and we get a good product at the end of it.”

Senior Research Lead, Employment Relations

Society & College of Radiographers (SoR)

“RbD’s knowledge of the sector is excellent and recommendations are based with other clients, as well as ourselves. Very good experience. This is our second piece of work and the quality and service are exceptional.”

Membership and PR Manager

Society & College of Radiographers (SoR)

“Research by Design is professional, knowledgeable and very approachable. The quality and service is exceptional. Their understanding of our business meant their recommendations were actionable, drawing upon experience from other clients and knowledge of the sector. This is our second piece of work with Research by Design and I would happily recommend RbD to others.”

Membership and PR Manager

Chartered Institute of Credit Management (CICM)

“We asked RbD to help us understand our members better, identify the key challenges we face, and to inform our thinking as we develop our future strategy. Their professionalism, expertise, and knowledge of the professional membership body sector were all exemplary and helped ensure the programme rolled out on time and met our expectations. The RbD team was driven to ensure the quantitative survey was in an appropriate format and asked the right questions so that the resulting data would be appropriate and useful. It was, and their help in translating the findings into strategic planning was invaluable. RbD see themselves as partners rather than simply suppliers, and that makes all the difference.”

Chief Executive

British Association of Social Workers (BASW)

“RbD’s key qualities are approachability and appropriate professional challenge to agree and achieve outcomes. It has been stimulating and exciting [to work with RbD on this project].”

Chief Executive

British Institute of Interior Designers (BIID)

“Excellent communicators – felt like you really know your stuff and we were with a safe pair of hands. A really enjoyable and educational experience – and very unstressful!”

Chief Operating Officer

Institution of Occupational Safety and Health (IOSH)

“Working with the RbD team has been easy and efficient and at no point did we ever feel that our needs or requests had been misinterpreted, or that there was any danger of any of our requirements going unfulfilled. As a client of RbD you’re treated with the utmost priority, and the team will often take the time to respond quickly to any queries and accommodate any extra tasks.

Outcomes of the research provided by RbD are already being used to inform important business decisions and will continue to do so in the future. We now have a much clearer view on our members’ thoughts, feelings, needs and wants than we have ever had before, and our organisation will continue to benefit from this in the coming years.”

Member Engagement Manager

British Pharmacological Society

“Research by Design took the time to really understand our organisation and how we are trying to deliver our strategic objective to ‘greater match the Society’s activities to the needs of its membership’. They incorporated this knowledge into the research and suggested a number of areas we might have otherwise overlooked.

It is often tempting to use an existing supplier, but this is the first time we have used RbD and we are very pleased with their work so far. In fact within the first day of the online survey starting they had exceeded our previous total response rates. The strategic thinking, enthusiasm and level of communication has been invaluable and we look forward to receiving the final results.”

Head of Communications and Membership

British Medical Association (BMA)

“The team’s existing knowledge and insights into our industry meant they were able to derive meaningful, impactful recommendations. On top of RbD’s market research expertise, it is their knowledge and insights into the membership sector and experience of working with other associations that sets them apart. We enjoyed working with the team, it felt like they took the pain out of it for us and helped us deliver some really meaningful results and recommendations.

Our Chief Executive is currently using the findings (alongside other sources) to help shape his emerging strategy. And they helped inform a key decision for our board of directors on our financial services. So, I think it’s fair to say that we’re making good use of the insights!”

Head of Product Management - Strategy and Insight

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