“We asked RbD to help us understand our members better, identify the key challenges we face, and to inform our thinking as we develop our future strategy. Their professionalism, expertise, and knowledge of the professional membership body sector were all exemplary and helped ensure the programme rolled out on time and met our expectations. The RbD team was driven to ensure the quantitative survey was in an appropriate format and asked the right questions so that the resulting data would be appropriate and useful. It was, and their help in translating the findings into strategic planning was invaluable. RbD see themselves as partners rather than simply suppliers, and that makes all the difference.”

Chief Executive, Chartered Institute of Credit Management (CICM)