Est. 1994

After 30 years working with the world’s leading membership organisations, we’ve learnt a few things.

Our team has grown along with our reputation, and new challenges continue to emerge; from the rise of portfolio careers to the impact of AI. We’re convinced – there’s no more diverse or stimulating sector to work in than Membership.

Here’s a quick overview of the journey we’ve been on since 1994. Let’s hope the next 30 years are just as exciting and rewarding as the last.

Timeline

1994

Research by Design founded by Heather Forrester

2004

First British Chambers of Commerce project completed

2006

RICS becomes a client

2009

First office opened in Birmingham city centre

2010

Research by Design sets up its specialist Membership team, led by Ruth Bolle, current Managing Partner

2016

Membership clients make up 63% of revenue

2017

Research by Design develops its Member Engagement Model and co-authors Member Engagement Toolkit with MemberWise

2018

Research by Design launches the influential Member Value Proposition (MVP) model

2020

Research by Design joins the Box Delta Group

2020

Repositions to focus solely on the membership sector

2020

'PulseCheck', a pro bono syndicated Covid tracker launched to support the sector

2021

Research by Design publishes a report on Equality, Diversity and Inclusion within the membership sector

2022

Research by Design celebrates relationships with 70 separate membership clients

2023

Student insights tracker developed

Testimonials

“I really don’t underestimate the time and effort I know you put into the work you do for us – but you make it look so easy! It’s such a great feeling to have confidence that the research we commission is being done by such experts and we get a good product at the end of it.”

Senior Research Lead, Employment Relations, Royal College of Nursing (RCN)