CST Research FAQs
Research by Design research FAQs
Why is CST undertaking this research?
CST has commissioned this research to explore perceptions of their membership offering, to ensure they continue to meet the needs of trusts and the sector, and to ascertain the value trusts place on various aspects of their membership. Ensuring that the survey reaches a diverse and representative sample of members is of paramount importance to CST.
What type of consultation has been commissioned?
CST has commissioned Research by Design, an independent market research company to conduct depth interviews and a widescale online survey with current members.
What assurances do I have that Research by Design is a bona fide market research company?
Research by Design is an independent market research company that has been commissioned by CST to undertake research on its behalf. Research by Design operates under the Market Research Society’s (MRS) Code of Conduct, which ensures that research participants’ anonymity is protected and that information provided is kept strictly confidential.
Research by Design’s website is: https://www.researchbydesign.com/
What about data protection?
Research by Design is registered as a Data Controller to undertake research in any field, including market, health, lifestyle, scientific or technical research, under the UK GDPR, the EU GDPR, and the Data Protection Act 1998 as applicable; registration number Z5405593.
Research by Design is committed to meeting the requirements of the following laws and codes:
- The UK General Data Protection Regulation (UK GDPR)
- The EU General Data Protection Regulation (EU GDPR)
- Data Protection Act 1998 and the new Data Protection Bill 2017
- ICC/ESOMAR (European Society for Opinion and Marketing Research) International Code on Market and Social Research.
You can review Research by Design’s privacy policy here: Privacy Policy.
How will I be invited to participate in the online survey?
Research by Design sends email invitations to participate in the survey on behalf of its clients. The email ‘from’ address in this instance will likely say ‘CST’, a named individual at CST or ‘Research by Design on behalf of CST’ followed by our software server email address.
Is the online survey secure?
Respondent data is encrypted in transit (via HTTPS) and is stored encrypted in EU data centres.
How is the online survey being undertaken?
The survey is available online with personalised invitations to participate sent by email. Each email contains a survey link allowing the recipient to be directed straight to their own version of the online survey. Reminder emails are sent at intervals throughout the fieldwork period to help encourage participation. Reminder emails are automated and CST will not know who has participated in the research and who has chosen not to. An opt out will be included for those who wish not to receive any reminders.
How long might the online survey take?
This survey is likely to take around 10 minutes to complete, but this does depend on the answers you provide and the number of comments you wish to make.
Can I re-enter the online survey to make amendments or continue where I left off?
If the survey has not been submitted (by pressing ‘submit’ on the final page) you can log back into the survey using the link on the emails to continue where you left off at any time. Each time you move to a new page of the survey your responses are saved.
However, if you have submitted the survey, amendments are not possible; you would have to contact Research by Design to discuss the options available.
How do I return my survey to Research by Design?
Once you have reached the final page of the survey you will be provided with a submit button at the bottom of the page. Your responses will be sent automatically to Research by Design. If you do not complete the survey, then your saved answers may still be used in the analysis.
How will my responses be used?
All responses from the online survey will be aggregated and reported together. Qualitative insights will be reported thematically. All of your responses will remain anonymous and confidential. Specific comments will not be attributed to any individual (unless you agree otherwise).
If you wish to speak to CST about the research, please contact Elizabeth Jack, at [email protected].
If you would like to speak to Research by Design, please call on 0121 643 9090 or email Lia James, Senior Research Executive, at [email protected].
