Est. 1994

After 30 years working with the world’s leading membership organisations, we’ve learnt a few things.

Our team has grown along with our reputation, and new challenges continue to emerge; from the rise of portfolio careers to the impact of AI. We’re convinced – there’s no more diverse or stimulating sector to work in than Membership.

Here’s a quick overview of the journey we’ve been on since 1994. Let’s hope the next 30 years are just as exciting and rewarding as the last.

Timeline

1994

Research by Design founded by Heather Forrester

2004

First British Chambers of Commerce project completed

2006

RICS becomes a client

2009

First office opened in Birmingham city centre

2010

Research by Design sets up its specialist Membership team, led by Ruth Bolle, current Managing Partner

2016

Membership clients make up 63% of revenue

2017

Research by Design develops its Member Engagement Model and co-authors Member Engagement Toolkit with MemberWise

2018

Research by Design launches the influential Member Value Proposition (MVP) model

2020

Research by Design joins the Box Delta Group

2020

Repositions to focus solely on the membership sector

2020

'PulseCheck', a pro bono syndicated Covid tracker launched to support the sector

2021

Research by Design publishes a report on Equality, Diversity and Inclusion within the membership sector

2022

Research by Design celebrates relationships with 70 separate membership clients

2023

Student insights tracker developed

Testimonials

“We asked RbD to help us understand our members better, identify the key challenges we face, and to inform our thinking as we develop our future strategy. Their professionalism, expertise, and knowledge of the professional membership body sector were all exemplary and helped ensure the programme rolled out on time and met our expectations. The RbD team was driven to ensure the quantitative survey was in an appropriate format and asked the right questions so that the resulting data would be appropriate and useful. It was, and their help in translating the findings into strategic planning was invaluable. RbD see themselves as partners rather than simply suppliers, and that makes all the difference.”

Chief Executive, Chartered Institute of Credit Management (CICM)

Member of Member Wise Member of Memcom